This section is divided into six
primary regions and two sub regions:
The Facilities Management Division - Maintenance
& Operations focus is on the operations and asset preservation part
of FD&O. The Maintenance & Operations section has 155 highly
talented and diverse staff members managing a complex array of
responsibilities and customers. This section is divided into six regions : North; West ; South;
Governmental Center; the Criminal Justice Center;
and Central.
Each operating location functions as a business
unit but is closely related in structure, standard procedures and
interdependency with all other units through the central Facilities
Management Offices at Vista Center. The complexity of the customer base,
the funding sources and the building variations in age, geography, use,
and construction present tremendous challenges.
The primary mission of Facilities Management -
Maintenance & Operations is to provide services focused on asset
management and preservation of County owned property and provide customer
services for the tenants and users through: team oriented,
decentralized, fast, competitive, quality service to all customers;
focusing on its primary core responsibilities of operations and
maintenance of County assets; and providing or coordinating additional
services beyond operations and maintenance to County building tenants
and Departments at cost in a quality, competitive, responsive manner.
Facilities Management is the County owner
representative of over 600 buildings, 6 Mil. Square feet, the grounds
for the sites and the support services covering an expanse of over 2,000
square miles The varied expertise needed to handle the maintenance and
operations is composed of mostly skilled trades working in specific
emphasis areas and a large compliment of multiple skilled people. These
hands-on team members are supported by fiscal, clerical, and management
staff all geared to provide customers services.
The Facilities Management Division directly
contacts and affects all tenants, users, and visitors of County
buildings. These services impact the environment internally in the
buildings and the general buildings sites. Facilities Management has
held two annual customer service training sessions to review how we are
doing and to help brain storm on ways to improve services. Additionally,
we added a team development class to focus on working relationships and
how to work more effectively together. All members of the management
staff have successfully completed the Dale Carnegie "Leadership In
Management" course to aid in the goal of achieving a "World
Class" operation and services.
The work load handled by the Regional teams covers
a dramatic range of problems from failed sewer systems, air conditioning
failures, electrical outages, hurricane disaster drills, code
complaints, slip/fall accidents, gas leaks, bomb scares, personnel
absences and routine minor repairs and equipment checks.
The Division has developed a Service Agreement
Program to enable better services and establish higher quality
communications with our customers. The service agreement checklist
covers 15 major categories of site and building elements, 18 categories
of services and a negotiated list of customer program equipment which is
mutually agreed upon for maintenance. The benefits and reception from
our customers has been outstanding.
The Maintenance and Operating team work load is
changing in this process. The increased work complexity, higher
technology, focus on better customer service, emphasis on competition
and measuring performance is driven by the need for more effective
performance, better reporting and more responsiveness to the customer.
The computerization, performance measurement, bench marking and review
of how we do our jobs step by step is a continual process of how to
improve.
Facilities Management’s goal is to be a world
class operation. The way to achieve this is not measured by how we
compare to others but by others wanting to compare themselves to us.
Webmaster (Diane Yonn)
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provide services focused on asset management and preservation of County owned
property an provides customer services for the tenants and users through: team
oriented, decentralized, fast, competitive, quality service to all customers;
focusing on its primary core responsibilities of operations and maintenance of
County assets; and providing or coordinating additional services beyond
operations and maintenance to County building tenants and Departments at cost
in a quality, competitive, responsive manner.