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To provide responsive, cost effective operation of the downtown facilities by focusing on: providing safe and well maintained parking, striving daily to provide excellent customer service, managing parking spaces fairly and responsively, enforcing parking rules to promote voluntary compliance, and maximizing parking and fiscal resources.
The Parking Facilities Office provides operation and management of public and employee parking at the Governmental Center and Judicial Center complexes. The parking system includes two parking garages and two surface lots, providing a total of 2,259 parking spaces. The 12-member Parking Facilities staff operates as a sub-unit of the Governmental Center Facilities Management Region to provide parking for more that 2,000 County and State employees and over 220,000 visitors and jurors each year. The primary mission of the Parking Facilities Office is to provide responsive, cost effective operation of the downtown facilities by focusing on: providing safe and well maintained parking, striving daily to provide excellent customer service, managing parking spaces fairly and responsively, enforcing parking rules to promote voluntary compliance, and maximizing parking and fiscal resources. Parking should be a non-event for the user. Behind the scenes, however, managing a limited resource in a high demand environment presents many challenges. Parking Facilities staff are the first and last points of contact for visitors to the complexes, many of whom are not there by choice, which presents a constant customer service challenge. Facilities must be monitored continually to insure the fullest possible utilization of available parking and the appropriate allocation of parking spaces. Regulations must be enforced to provide for the safety of all users and to maximize space availability. Equipment and facilities must be properly maintained for safety and to prevent traffic back-ups. The Parking Facilities Office collects and processes about $360,000 in revenue from daily public parking and special event parking each year. The office maintains files for over 2,000 current employee parkers which include vehicle information and County parking history. Keeping these files accurate requires ongoing interaction with each of the downtown employers, including the Constitutional Officers and the State, to track employees who have left or been transferred so their spaces can be made available to others. Although parking is available for all employees, there is a list of about 250 employees for the preferred Government Center Garage. This waiting list must be constantly monitored and assignments made as soon as spaces are available. In addition to the daily parking operations, the facilities are open for the major special events in downtown West Palm Beach, which requires very different operating procedures. The opening of the Judicial Center Parking Facility in June 1997, required a major reorganization of the parking operations and changes in parking assignments for most of the downtown employees. The new facility effectively doubled our parking availability and provided a space in a County facility for every employee, which allowed the County to eliminate parking stipends at the beginning of FY 99. The Judicial Center Parking Facility has been honored with an Award of Merit for its design from the International Parking Institute, an association of over 1,400 parking professionals from around the world. Downtown Parking Information
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